1 What Data We Collect
999joya collects certain personal information to provide you with the best gaming experience and to keep your account secure. We only collect what is genuinely necessary.
Information collected at registration:
- Full name and date of birth
- Email address and mobile number
- Residential address
- Preferred currency and language
Information collected for identity verification:
- Copy of National ID or Passport
- Proof of address document (utility bill or bank statement)
- Selfie or live photo (if required)
Information collected automatically during use:
- IP address and device information
- Browser type and operating system
- Login time and session details
- Gaming History & Transaction Records
Please Note: 999joya will never ask for your password, PIN, or full bank card number by phone or email. If you receive such a request, report it to our support team immediately.
2 How We Use Your Information
999joya uses the information it collects only for specific, legitimate purposes. We never use your data for anything unrelated to those purposes.
| Purpose | What Data Is Used | Legal basis |
|---|---|---|
| Account Management | Name, email, phone | Contractual Compliance |
| Identity Verification (KYC) | ID document, proof of address | Legal obligation |
| Payment Processing | Payment details, balance | Contractual Compliance |
| Fraud Prevention | IP, device, transactions | Legitimate Interest |
| Customer support | Contact Details & Communication History | Contractual Compliance |
| Promotional Messages | Email, phone | Compliance |
3 Cookies & Tracking
999joya uses cookies and similar technologies on its website to enhance your browsing experience and maintain site functionality.
Cookie Types:
- Essential Cookies: Used to maintain your login session and platform security. These cannot be disabled.
- Functionality cookies: To remember your language preference and other settings.
- Analytics Cookies: To understand and improve how the site is used. No third-party tools are involved.
- Preference cookies: To personalize your gaming preferences and overall experience.
You can disable cookies through your browser settings. However, disabling certain essential cookies may prevent some features of the site from working properly.
4 Data Storage & Security
999joya has implemented both technical and administrative measures to keep your data secure. Our security standards are in line with international best practices.
Technical Security:
- All data transfers are secured with 256-bit SSL/TLS encryption.
- Passwords are stored using bcrypt hashing — no staff member can read them.
- Database encryption and regular backups.
- DDoS protection and advanced firewall systems.
- Real-time monitoring to detect suspicious activity.
Data Retention Period:
- All data is retained for as long as your account remains active.
- After account closure, transaction records may be retained for up to 5 years to meet legal obligations.
- KYC documents are retained for up to 7 years after account closure.
- Once the retention period expires, all data is securely deleted.
5 Sharing Data with Third Parties
999joya does not sell your data. However, limited information may be shared in specific circumstances:
- Payment Processing: Only the information necessary to process transactions is shared with payment gateways such as bKash and Nagad.
- Identity Verification Services: Your information may be shared with approved verification providers to complete the KYC process.
- Legal obligation: Information may be disclosed in response to a court order or at the request of a regulatory authority.
- Fraud Prevention: Information may be shared with relevant authorities to prevent money laundering or fraud.
All third parties with whom we share data are required to comply with 999joya's privacy standards. We ensure they do not use your information for any other purpose.
6 Your rights
As a 999joya member, you have rights over your own personal data. We respect those rights and are here to help you exercise them.
- Right to Access: Upon request, we are obligated to provide you with a complete list of all information we hold about you.
- Right to Rectification: If any of your information is inaccurate, you can request that it be corrected.
- Right to erasure: You may request that your data be deleted under certain circumstances.
- Right to Restrict Processing: In certain circumstances, you may request that we limit how your data is processed.
- Data portability: You can request an export of your data in a standard, portable format.
- Marketing Opt-Out: You can unsubscribe from promotional emails or SMS messages at any time.
To exercise any of the rights listed above support@999joya.ws. We typically respond within 30 days.
7 Children's Privacy
999joya strictly prohibits account registration by anyone under 18. We do not knowingly collect personal information from minors.
If a minor has accidentally created an account and this comes to our attention, we will immediately close the account and delete all collected data. If you believe your child has registered on our platform, please contact us right away.
8 Privacy policy updates
999joya may update this Privacy Policy from time to time. When changes are made, we will:
- We will notify you in advance via your registered email.
- The "Last Updated" date at the top of this page will be revised accordingly.
- For significant changes, a notification will be displayed when you log in.
Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
9 Get in touch
For any questions or requests regarding our Privacy Policy, please contact our Data Protection team:
- Email: support@999joya.ws
- Support: FAQ Page Visit or contact us via live chat.
- Response Time: We typically respond within 72 hours.